Returns&Refunds Policy
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at info@ade.pt
Got a question? We’re here to answer. If you don’t see your question here, drop us a line on our contact page.
Return Policy
If you think there may be a defect with any of the products you purchased from us, please contact us for store credit or an exchange of the product. Adept Armor will accept requests for store credit or exchanges on all products, excluding ceramic armor plates, within 30 days of delivery.
Refunds will not be issued for products that were delivered as described on our website.
The cost of return shipping will be deducted from the return credit amount.
If you would like to submit a return request for your order please contact us.
After the returned product arrives at Adept Armor, it will be inspected, and your request will be processed. You will receive your exchange or store credit within 7 business days upon your returned item (s) arrival at our facility.
Return Instructions
If you would like to submit a return, please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow these instructions:
Email us at info@ade.pt to have an agent review your request and see if you qualify for a return.
An agent from Returns will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions. The cost of return shipping will be deducted from the credit amount.
Upon arrival and inspection of the product, within 7 business days, you will either be issued a store credit, or an exchange of product will be shipped out.
